Ms. Bradley is a native of Gastonia and has been employed with Diligent Billing and Management for the past 6 years. She has over 20 years experience in the Healthcare Insurance Industry. Previous to her position with Diligent, she worked with Cigna Healthcare as a Claims Processor and Customer Service Representative for 16 years. Ms. Bradley has a staff of 13 collectors and is responsible for monitoring outstanding accounts receivable, unpaid insurance claims and patient balances. In addition, she works directly with outside collection agencies. Her staff maintains the customer service department and can assist patient and client needs. Ms. Bradley is also a certified Notary.